Bokksu.com

F.A.Q.

You have the questions.
We have the answers.

Happiness Guarantee

What is the Happiness Guarantee? 

Your happiness is our number one priority, and we wouldn't be able to sleep at night if we felt we were leaving anyone dissatisfied! Our Happiness Guarantee ensures that Bokksu Members will always have any issues resolved quickly and satisfactorily.

We get that shipping carriers sometime miss the mark, and while it's not always within our control, it breaks our heart to hear about damaged snacks, missing boxes, or anything that could go wrong during the shipping process. So we will always do everything we can to make it right.

How do I get in contact with the Customer Happiness Team? How quickly do you respond? 

You can get in touch with our Customer Happiness Team via our Contact Us Page, by emailing us anytime at hello@bokksu.com, or through our live chat during our business hours.

To better serve you, we do our best to respond within a few hours (sometimes even sooner)!

My box arrived damaged, can you help?

We’re happy to help!

We do our best to protect our boxes and snacks from damages, but sometimes postal carriers can get too rough with the boxes. If your box or snacks arrive damaged, please reach out to us with photos at hello@bokksu.com and we’d be happy to help provide a store credit, refund, or if the damages are severe, send you a replacement shipment.

Please note: ​If you insured your order with Route Package Protection at checkout, you received a confirmation email from Route with a link to file a claim for reimbursement. You can also file a claim here. M​ake sure to have the Order # we sent you or the Route Order ID ready to use with the claim form.

Why hasn’t my order arrived yet?

Our boxes ship directly from Japan and international shipping can be unpredictable, so we can’t guarantee that your box will arrive by a certain date. It typically takes 1-3 weeks to arrive from ship date but can take up to 4 weeks depending on local customs or postal service delays.

Please feel free to reach out to us at hello@bokksu.com if your order has still not arrived after 6 weeks from your ship date, and we’d be happy to help with a store credit, replacement order, or refund.

About Bokksu

What is Bokksu?

Bokksu delivers original assortments of premium Japanese snacks and tea pairings on a monthly subscription basis.

By becoming a subscriber to Bokksu, you will receive a box of hand-selected snacks each month. Each month you will receive a variety of gourmet snacks and teas that vary from month to month; we carefully curate and handpick the selections to complement that month’s flavors and theme.

Bokksu is a phonetic spelling of the loan word in Japanese for box (ボックス). Though the romaji spelling is technically bokkusu, the middle ‘u’ is usually glossed over in pronunciation. As our name suggests, we've optimized your box experience to be delightful from receiving the box to unboxing its contents to enjoying the delicious snacks.

 

Do you ship to my country?

Updated on Oct 14, 2021*

We can ship to the following countries: Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Bhutan, Bosnia and Herzegovina, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Greenland Hong Kong, Hungary, Iceland, Indonesia, Italy, Ireland, Israel, Japan, Jersey, Kazakhstan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Maldives, Malta, Mexico, Monaco, Montenegro, Nepal, Netherlands, New Zealand, Oman, Norway, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, UK, USA, Vietnam

Due to current Japan Post Covid-related shipping restrictions, we are temporarily unable to ship to the following countries.

Shipping temporarily suspended: Bangladesh, Brazil, Brunei, Costa Rica, Georgia, Gibraltar, India, Kyrgyzstan, Laos, Moldova, Mongolia, Myanmar, Russia, Saint Pierre and Miquelon, San Marino*, Vatican*, Tajikistan, Turkmenistan, Uzbekistan.

 

I'm a new subscriber, what's my first box?

If you are a new subscriber ordering from Bokksu for the very first time, the first box will be our "Seasons of Japan" box, handpicked to give you the best taste of premium Japanese snacks across all four seasons. After the first box, your journey through Japan continues with our fun cultural themes curated around regions, flavors, and more to immerse you in a new adventure every month!

From your second box on, active and returning subscribers will have access to monthly themed boxes as a benefit of being a loyal Bokksu member.

 

What's inside the box?

Classic Bokksu includes an original assortment of 20-24 premium Japanese snacks and a tea pairing curated around a cultural theme. In addition to delicious snacks and tea, you will find a 16+ page Culture Guide magazine that explains how to best enjoy the items in your box and their craftsmanship stories.

 

How are you different from other Japanese snack subscriptions?

Good question! Other Japanese snack subscription services use mass-produced mainstream snacks that can be readily found in most Asian markets outside of Japan. Bokksu directly sources its artisanal snacks from local snack makers in Japan (some of whom have been around for over 200 years!). We curate only the best, high quality and gourmet snacks, never filler items. We are also the ONLY service that handselects a tea pairing for each box to complement that month's flavors.

 

Can I purchase past boxes?

Thank you for being interested in one of our past boxes! Unfortunately due to limited inventory, we are currently unable to sell past boxes. However, if we have some Classic boxes left from the previous month, you can find a limited supply on our Bokksu Market!

Also, we plan to bring back popular fan favorite snacks in future boxes so if you subscribe to Bokksu now, you'll be sure not to miss any of our future delicious assortments :)

 

Are the snacks vegetarian/gluten-free/halal?

As nutritional information for each snack is different, we cannot guarantee that all snacks in a given month’s box will be gluten-free or halal.

While we do not offer a Vegetarian Snack Bokksu as a subscription option, we do have a selection of vegetarian snacks and teas available for purchase in our Snack Market.

Bokksu is following the Merriam-Webster's definition of vegetarian which is the following: a diet not containing meat -consisting wholly of vegetables, fruits, grains, nuts, and sometimes eggs or dairy products.

Please check the provided nutritional information for each snack before purchasing. For information on the snacks contained in your box, if it’s your first box please refer to the Your First Box page. For existing Members, please see the Upcoming Box page in your account portal to decide if that month’s curation is right for you.

To see what ingredients we list, please see “What nutritional/allergen information to you provide?”.

 

What nutritional/allergy information do you provide?

For every snack we translate the common allergens listed on the snack’s packaging.

These are the 8 common allergens we list as designated by the FDA: Milk, Eggs, Fish, Crustacean shellfish, Tree nuts, Peanuts, Wheat, Soybeans.

For your benefit, we also mark which snacks are vegetarian, and if the product uses alcohol as an ingredient.

You can find this information for each snack if it’s your first box on the Your First Box page. For existing Members, please see the Upcoming Box page in your account portal or the printed Culture Guide included in each Bokksu shipment.

 

Can I customize my box for dietary restrictions and food allergies?

Due to limited inventory, we currently do not offer the option to customize boxes for certain dietary restrictions or food allergies. We also cannot guarantee the presence or lack of certain allergens in the snack items so please consume the snacks at your own risk with careful attention to any personal health concerns.

We recommend that you refer to the nutritional information we provide for each snack before purchasing. For information on the snacks contained in your box, if it's your first box, please see the "Your First Box" page. If you are an existing subscriber, please refer to the “Upcoming Box” page in your account portal to decide if that month’s curation is right for you.

To see what ingredients we list, please see What nutritional/allergen information to you provide?

 

Help! I think my snacks are expired!

First of all - don't panic! Japan writes their snacks in the YEAR/MONTH/DATE format. We would never sell you expired snacks. If you're worried that your snack has expired, send us a clear photo of the snack along with expiration date to hello@bokksu.com so we can look into it.

 

Bokksu Boxes

What is the difference between a Subscription and Gift Bokksu?

Our Subscription and Gift boxes contain the same snacks and are shipped in the same manner. They differ by how they are billed.

Our subscription boxes are billed on an automatically recurring schedule - meaning, they renew when they expire. By purchasing a subscription product, you agree to be billed per the terms of your subscription plan. For more information of how subscriptions are billed, please see the “My Subscriptions” → “Billing” section.

Gift boxes are a one-time payment. You can purchase 3-month, 6-month, or 12-month gifts, and the charge will not renew, unless you decide to reactivate your gift order. When you purchase a multi-month gift, you are prepaying for the number of months you wish to gift, without committing to a renewing subscription plan.

Please note: If you see (Billed Every X Months) in the product name on your order confirmation email, you have purchased a renewable subscription and not a non-renewable order. If you need any help with your order, please contact hello@bokksu.com for clarification.

 

Can I gift Bokksu?

Yes. We offer Gift Bokksu plans which are one-time payments. To send someone a Gift Bokksu or to gift a Subscription, simply enter your recipient's shipping address during checkout instead of your own.

We also offer a Digital Gift Card that you can schedule to send to your recipient on a specific date, and include a personalized gift note!

As a current subscriber, can I get the "Seasons of Japan" box?

New customers ordering from Bokksu for the very first time will receive the "Seasons of Japan" box as their first shipment.

If you would like to receive the "Seasons of Japan" box as a current subscriber, please reach out to hello@bokksu.com.

Alternatively, you can order the “Seasons of Japan” Bokksu individually from our Market here.

Do you have a vegetarian Bokksu option?

Thank you for your interest, but we do not offer a Vegetarian Snack Bokksu as a subscription option.

However, we offer a selection of vegetarian snacks and teas in our Snack Market.

Bokksu is following the Merriam-Webster's definition of vegetarian which is the following: a diet not containing meat - consisting wholly of vegetables, fruits, grains, nuts, and sometimes eggs or dairy products.

 

Which month's theme am I being shipped?

If you are a new customer ordering from Bokksu for the very first time, the first box will be our "Seasons of Japan" box, handpicked to give you the best taste of premium Japanese snacks across all four seasons. After the first box, your journey through Japan continues with our fun cultural themes curated around regions, flavors, and more to immerse you in a new adventure every month!

To see the upcoming theme as a current Bokksu customer who has ordered at least once before, please log in to view the "Upcoming Box" page!

 

Can I purchase just one box?

Sure! If you would like just one box, check out our Past Box options, where you can purchase an individual box without subscribing.

 

What is the size of the box?

Our Classic Bokksu box is 20x20x10cm. Rest assured that the quantity and value of products stay consistent month over month. We always curate each month's assortment with the stated goal of 20-24 items in mind.

My item arrived damaged!

Oh no - that is definitely not what we want to hear. If your item is at all damaged (melted, defective, etc), we ask that you please take a photo immediately and email us at hello@bokksu.com where we can assist you further.

To protect your order against loss, theft, or damage add Route Package Protection at checkout. When you add Route, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a refund within 24 hours.

Please Note: As the weather heats up, it becomes more difficult to guarantee chocolate will arrive in good condition. If temperatures in your location are above 23°C (73°F), chocolates may arrive slightly damaged. At temperatures above 28°C (82°F), the products may melt in transit. We cannot be held responsible for any temperature-related damages caused during shipping.

 

Managing Subscriptions

How do I change my shipping address for my subscription?

To update your default shipping address for your subscription:

1. Log in to your Bokksu Account https://www.bokksu.com/apps/x/portal/

2. Go to “My Account” → “Subscriptions & Gifts”

3. Find the subscription you wish to change and select "Edit Plan Details"

4. Under your shipping address, select "Change Address", then "Add New Address"

5. Enter your new shipping address

6. Hit “Save”

Note: If you are trying to change your shipping address after your subscription has already renewed, please email us at hello@bokksu.com for help with updating the shipping address on your upcoming Bokksu shipment. Updating the shipping address in your Subscription Management page affects future renewals but doesn't update any already auto-generated renewal orders.

 

How can I skip a box shipment?

Monthly subscribers can easily skip a shipment at any time. To skip a shipment:

1. Log in to your Bokksu Account https://www.bokksu.com/apps/x/portal/

2. Go to “Subscriptions & Gifts”

4.Select "Skip Charge"

Note: If you are a multi-month subscriber and would like to skip a prepaid shipment, please contact us at hello@bokksu.com for help.

Skipping all upcoming shipments shown on this page is not the same as deactivating your subscription, and your subscription will renew on the next scheduled shipment. If you wish to deactivate your subscription, please see “How do I deactivate my subscription?”

Please note: It may take a few minutes for your account to reflect your updated changes.

 

How do I switch to a different size or subscription plan?

You can easily do so within your Subscription Management portal!

1. Log in to your Bokksu Account https://www.bokksu.com/apps/x/portal/

2. Go to “Subscriptions and Gifts”

3. Click "Add Product" and select the new desired subscription plan.

4. After deciding on quantity and shipping address, confirm your selection by clicking "Add Product."

5. Deactivate your original subscription. (For instructions see “How do I deactivate my subscription?”)

6. That's it!

Note: If your original subscription still has prepaid months remaining, please contact us at hello@bokksu.com for help with adding your remaining months to your new subscription.

 

How do I deactivate my subscription?

We're sorry to see you go! Subscribers can deactivate their subscription at any time based on our cancellation policy (See “What is your cancellation policy?”).

Please note that deactivating your subscription only prevents your subscription from renewing in the future; it does not cancel orders already placed.

To deactivate your subscription:

1. Log in to your Bokksu Account https://www.bokksu.com/apps/x/portal/

2. Go to “Subscriptions & Gifts”

3. Click “Deactivate Subscription”.

4. Select a reason for deactivating your subscription. This step is mandatory. If you do not select a reason and proceed to the next screen, your subscription will not be deactivated.

5. Click “Deactivate my subscription” on the next page.

Your subscription has now been deactivated! You will receive an email confirmation shortly. When you return to your Subscription Management page, you should see that your subscription has been crossed out.

Note: If your subscription has not been crossed out, then it has not been deactivated.

If you have any questions about this process or would like assistance, please contact our support team at hello@bokksu.com!

 

What is your subscription cancellation policy?

Subscription deactivations must be made at least 1 day prior to your subscription renewal date. If your renewal date is on the 25th of each month, the 24th is the last day to cancel in order to not be billed for next month's shipment.

Deactivating your subscription only prevents future renewals, it does not cancel existing orders. If you complete the cancellation process after your subscription renews, that renewal will be your last box, and your subscription will not renew in the future.

 

Which box will I be receiving?

To see your which box you'll be receiving, please visit the "Upcoming Box" page.

 

Shipping

How much is shipping?

For Classic Bokksu Subscription orders:

Shipping is free for subscription orders except for some countries below*

*Please note that due to the increased shipping costs of DHL Express from covid, subscription boxes shipped to the following countries have the following shipping fee per box:

  • Australia, Cambodia - $7.95
  • Canada - $9.95
  • Greece, Ireland, Italy, Malta, Romania - $10.95
  • Kazakhstan - $19.95
  • Israel, Bahrain, United Arab Emirates, Saudi Arabia - $22.95

The declared value of each item in a shipment is at most 2000 JPY, which should be within the duty free allowance for most countries. However, it is up to you to confirm your country's import regulations as we are not responsible for any custom fees that may incur to receive your shipment.

For Tasting Box Subscription orders:

There is an additional shipping fee of $4.95 for Tasting Bokksu Subscribers. Please note that the $4.95 shipping fee is in addition to the above shipping fees if you are shipping to one of the above listed countries.

 
For Bokksu Market orders:

We are thrilled to now ship Bokksu Market orders worldwide directly from Japan! Shipping cost will depend on the ordered items' weight and the selected shipping method.


Please Note: If you order a subscription box and market items together, they will most likely be shipped together according to the selected shipping method of that one order. However, future renewals for the subscription box will ship using the standard box shipping method for your country.

When does my box or order ship?

Orders now ship out within 1 week of your initial order, and you will receive a shipment notification when your box has shipped.

 

My box/order has shipped. When will it arrive?

For Bokksu Box orders:

Due to the Covid-19 impact on international shipping, we now ship using multiple different carriers depending on your country. Boxes usually arrive 1-3 weeks after ship date, but please allow up to 6 weeks as there might be local customs or weather delays.

Because of these possible delays due to weather or postal disruption or customs, we ask you wait at least 6 weeks before you inquire about your lost or missing box. If you receive a letter or message from the post office about your damaged or lost box, feel free to email us with a photo of the letter or message so we can get a new one sent out to you right away.

If your box is shipped via Japan Post, the final delivery will be made by your local government sponsored postal service (for example, in the U.S., USPS makes the final delivery of your box).

 

For Bokksu Market orders:

Bokksu Market orders are fulfilled and shipped out within 1 week. Shipment arrival time varies based on whichever shipping method you select on checkout. We currently offer two shipping methods: Standard and Express. Please note that due to current shipping restrictions, some countries may only have 1 shipping method available.

Please note: fulfillment and delivery times may be longer than usual due to the COVID-19 impact on international shipping.

 

What is the cutoff to order next month's box?

For Classic and Tasting Bokksu orders:

For returning subscribers, 11:59pm EST of the last day of the current month is the cutoff date to order the upcoming month's box. Your box ships out within 1-2 weeks of your order.

 

Will my box arrive by a specific date?

Generally, orders arrive within 1-3 weeks of being placed, depending on the shipping method selected. Unfortunately, we cannot guarantee that your box or order will arrive by a certain date because our boxes ship directly from Japan and international shipping can be unpredictable.

If your shipment has not arrived after 6 weeks from the shipping confirmation email, please feel free to contact us at hello@bokksu.com and we will do our best to help.

 

How do I order boxes to ship to different addresses?

Thank you for wanting to share the Bokksu love with your friends and family! <3

Because we need a unique shipping address attached to each subscription or gift order, it's currently not possible to order multiple boxes going to different addresses in the same order. Please place a new order for each box that is going to a different address.

Rest assured that you can still manage all the different subscriptions within your subscription management portal by logging into our website after you place our first order.

 

Will customs delay my package arriving?

Before ordering, we recommend you double check any customs regulations that can affect your shipment and cause delays or problems. When items are shipped internationally, every shipment must go through customs. This may cause a slight delay for arrival of your shipment. After customs clears your package, it will be set to be delivered within your local post office!

Please note that shipments to Sweden, Norway, Netherlands, and more may require additional information from customs such as your Passport No. or Tax ID, and may require a duty payment before the parcel is cleared by customs.

 

Tracking

I checked my tracking number. Why hasn't my packaged moved?

While we wish we could speed up how fast you get your package, we unfortunately cannot control any delays that might happen while your Bokksu is in transit!

All packages are subject to customs inspection. Once your package arrives in the destination country, customs will inspect the package. We do not have any control when they will release the package. Keep an eye on your tracking information to watch it's journey and see when its released!

 

My package was marked as delivered, but it's not here!

It is very common for there to be a lag in time from when the parcel is marked as "delivered" and when it actually arrives. Sometimes, they will mark an item as delivered and it won't arrive until 3-4 days later at the worst case - 1 week later.

If your package does not arrive within 5 days of being marked as delivered, we ask that you contact your local post office first and then contact us at hello@bokksu.com us so we can proceed with the next steps!

 

What does "retention" mean on my tracking status?

If your tracking has "Retention" status under the shipping tracking record column, it is either being held at customs for inspection or the package was delivered and no one was there to receive it. You (or the recipient) should have received a slip from the postal carrier with instructions on how to retrieve the package. If you did not receive a slip, there is a chance the package is still at customs for inspection and you may need to wait a few days for it to clear customs. We also recommend you contact your local post office as soon as possible so you can resolve the issue.

Please note that Bokksu cannot control how long customs may detain or when they release a package.

 

What does "Arrival At Collection Point" mean?

If your tracking says: "Item arrival at collection point for pick-up" that means your parcel is ready for pickup at the local post office branch. We recommend that you contact your local post office immediately or your item will be shipped back to us!

Please contact your local post office to get more information about the delivery.

 

My tracking says my package is at the post office. Do I need to go pick it up?

If you see "Item Arrival At Collection Point" on your tracking - please go to your local post office ASAP with your tracking number and valid photo ID.

If you do not know where your local post office is, please call your country's main post office hub help line to determine where your item is being held at.

If you do not do this within a certain time frame, your package will be shipped back to Japan.

 

Billing

When will my subscription be billed?

Your first bill will be when you complete checkout. Your subscription will then renew on the same date 1, 3, 6, or 12 months from the original purchase date depending on your subscription payment plan.

To find your renewal date:

1. Log in to your Bokksu Account https://www.bokksu.com/apps/x/portal/

2. Go to “Subscriptions & Gifts”

3. Your next billing date will be listed to the right of your subscription under “Next Charge Date”.

Please note that mobile devices may need to use landscape view to see the date

 

What is your refund policy?

Because the artisanal, gourmet snacks we curate are perishable and sometimes have short shelf lives, all items purchased through Bokksu.com are final and non-refundable. We do not accept returned orders/items.

We require that subscriptions be deactivated prior to renewal date if you do not wish to be charged for future boxes. Subscription renewals are non-refundable.

If your order has been delayed and hasn't arrived from within 6 weeks from the ship date, please reach out to hello@bokksu.com. Missing or lost orders must be reported within 10 weeks from the shipping confirmation date to be eligible for reimbursement.

Having said that, Customer Satisfaction is of the utmost importance to us, so if you encounter any issues, please do not hesitate to contact us at hello@bokksu.com for assistance.

 

Can I be billed in a currency other than USD?

At this time all orders are processed in USD.

For your reference we do have an on-site currency converter that will estimate the product price in CAD, AUD, GBP, JPY, EUR, SGD, and HKD. However, this is only an estimate, and the value on your bank statement may be different from the estimate shown. The value charged in your local currency is subject to the exchange rate between USD and your local currency at the time of your purchase.

 

What happens if I'm charged VAT, customs taxes, or fees?

Each country has their own laws and regulations when it comes to processing shipments from other countries. If customs charges fees or taxes charges do occur, you are 100% responsible for the fees. Bokksu is not responsible for customs charges or taxes that your country may charge you upon delivery. Customs tax is charged by your local government and Bokksu does not have control if you are charged import taxes.

 

Bokksu Digital Gift Cards

Can I use this for a subscription?

Yes! Bokksu Digital Gift Cards can be used at checkout for both Subscription boxes and Market item purchases.

 

Is the Bokksu Gift Card a physical card?

It is a digital gift card that will be sent to you in an email. That email will have a unique code that you can enter during checkout to use the gift card balance.

 

How do I redeem my gift card?

During checkout you can enter the code for your gift card in the space provided for "Gift card or discount code." Be sure to enter it prior to completing checkout, as a gift card cannot be applied to an order after it has been placed.

 

How do I check my gift card balance?

You can check your balance using the link provided in the gift card email you received. This email also contained the code for your card.

 

Can a gift card also be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

 

Can I apply a discount code to my order if I'm paying with a gift card?

Yes, as gift cards are a form of payment.

 

I lost the email with my gift card code, what do I do?

Email us at hello@bokksu.com! We can help reissue the original email with the gift card code and link to check your available balance.

 

Route Package Protection

What is Route?

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

Route Package Protection

Route is premium package protection for your online orders. When you add Route at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route and need to file a claim?​ ​File here

What do I get when I insure my order with Route+?

Route is premium package protection for your online orders. When you add Route at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

​How do I file a claim for my lost, stolen or damaged order?

​If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com​. Note: M​ake sure to have the Order # we sent you or the Route Order ID ready to use with the claim form.

What are Route’s Claims Policies?

Marked As Delivered (Stolen)

  • Orders over $100 USD require a police report

Stuck In Transit (Lost)

  • File claims no earlier than 7 days and no later than 30 days from the last update (US/Canada), 60 days from order date
  • File claims no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date
  • If your package was shipped without tracking, then you can file your claim no earlier than 30 days and no later than 60 days from order date if you believe your package has been lost

Damaged

  • File claims for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.

Route’s terms and conditions are listed here:
https://route.com/terms-and-conditions/

​Does Route+ cover stolen items?

​Yes! When you insure your orders with Route, stolen items are eligible for refunds.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.