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Shipping Policy

Shipping FAQ

Where does Bokksu ship?

Updated on June 20, 2022*

We can ship to the following countries: Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Bhutan, Bosnia and Herzegovina, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Greenland Hong Kong, Hungary, Iceland, Indonesia, Italy, Ireland, Israel, Japan, Jersey, Kazakhstan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Maldives, Malta, Mexico, Monaco, Mongolia, Montenegro, Nepal, Netherlands, New Zealand, Oman, Norway, Pakistan, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, UK, USA, Vatican, Vietnam

Due to current Japan Post Covid-related shipping restrictions, we are temporarily unable to ship to the following countries.

Shipping temporarily suspended: Bangladesh, Brazil, Brunei, Costa Rica, Georgia, Gibraltar, India, Kyrgyzstan, Laos, Moldova, Myanmar, Russia, Saint Pierre and Miquelon, San Marino*, Tajikistan, Turkmenistan, Uzbekistan.

How much is shipping?

For Classic Bokksu Subscription orders:

Shipping is free for subscription orders except for some countries below*

*Please note that due to the increased shipping costs of DHL Express from temporary Japan Post shipping suspensions, subscription boxes shipped to the following countries have the following shipping fee per box:

 

  • Australia, Cambodia - $7.95
  • Canada, Finland, France, Germany, Monaco, Romania- $9.95
  • Bosnia & Herzegovina, Kazakhstan - $19.95
  • Bahrain, United Arab Emirates, Saudi Arabia - $22.95

The declared value of each item in a shipment is at most 2000 JPY, which should be within the duty free allowance for most countries. However, it is up to you to confirm your country's import regulations as we are not responsible for any custom fees that may incur to receive your shipment.

 
For Bokksu Market orders:

We are thrilled to now ship Bokksu Market orders worldwide directly from Japan! Shipping cost will depend on the ordered items' weight and the selected shipping method.


Please Note: If you order a subscription box and market items together, they will most likely be shipped together according to the selected shipping method of that one order. However, future renewals for the subscription box will ship using the standard box shipping method for your country.

When does my box or order ship?

Orders ship out within 1 week of your initial order, and you will receive a shipment notification when your box has shipped.

 

My box/order has shipped. When will it arrive?

For Bokksu Box orders:

Due to the Covid-19 impact on international shipping, we now ship using multiple different carriers depending on your country. Boxes usually arrive 1-3 weeks after ship date, but please allow up to 6 weeks as there might be local customs or weather delays. US shipments are held at our US facilities for fulfillment, and generally arrive within 1-2 weeks after being shipped.

Because of these possible delays due to weather or postal disruption or customs, we ask you wait at least 6 weeks before you inquire about your lost or missing box. If you receive a letter or message from the post office about your damaged or lost box, feel free to email us with a photo of the letter or message so we can get a new one sent out to you right away.

If your box is shipped via Japan Post, the final delivery will be made by your local government sponsored postal service (for example, in the U.S., USPS makes the final delivery of your box).

 

For Bokksu Market orders:

Bokksu Market orders are fulfilled and shipped out within 1 week or less. Shipment arrival time varies based on whichever shipping method you select on checkout. We currently offer two shipping methods: Standard and Express. Please note that due to current shipping restrictions, some countries may only have 1 shipping method available.

Please note: fulfillment and delivery times may be longer than usual due to the COVID-19 impact on international shipping.

Will my box arrive by a specific date?

Generally, orders arrive within 1-3 weeks of being placed, depending on the shipping method selected. Unfortunately, we cannot guarantee that your box or order will arrive by a certain date because our boxes ship directly from Japan and international shipping can be unpredictable.

If your shipment has not arrived after 6 weeks from the shipping confirmation email, please feel free to contact us at hello@bokksu.com and we will do our best to help.

 

Will customs delay my package arriving?

Before ordering, we recommend you double check any customs regulations that can affect your shipment and cause delays or problems. When items are shipped internationally, every shipment must go through customs. This may cause a slight delay for arrival of your shipment. After customs clears your package, it will be set to be delivered within your local post office!

Please note that shipments to Sweden, Norway, Netherlands, and more may require additional information from customs such as your Passport No. or Tax ID, and may require a duty payment before the parcel is cleared by customs.